IT Professional

I am an experienced IT Professional with a B.S. in Information Technology. I specialize in network engineering, server management, and cybersecurity. I have extensive experience in installing and configuring network equipment, managing firewalls, and optimizing network performance. I am skilled in maintaining Windows servers, balancing application loads, and implementing IT infrastructure improvements. I hold certifications in CompTIA Security+, AWS Cloud Practitioner, and Microsoft Azure Fundamentals. I am passionate about leveraging my technical expertise to drive innovative solutions and enhance IT infrastructure in dynamic environments.

Junior Network Engineer, North America

Constellium - Muscle Shoals, AL - Since May '24

• Installed and configured Cisco network equipment, including switches, wireless access points, firewalls, and wireless controllers at multiple sites to ensure seamless connectivity and network security.
• Managed Checkpoint Next-Gen firewalls, including configuration, monitoring, and troubleshooting, to ensure optimal network security and performance.
• Supported the implementation and ongoing maintenance of a global SolarWinds instance, encompassing configuration, performance optimization, and troubleshooting to enhance network and data systems management efficiency across European and North American sites.
• Led the standardization of networking equipment in OT areas, facilitating the convergence of OT and IT networks to streamline operations and enhance interoperability.
• Managed access points and wireless controllers using Cisco DNAC, including configuration, monitoring, and optimization to ensure robust and reliable wireless network performance.
• Supported network upgrades and maintenance tasks, including patch management and hardware replacements, to maintain network security and performance.
• Provided technical support for end-users and network issues, delivering prompt resolutions and escalating complex problems to senior engineers as needed.

Industrial IT Control Analyst

Constellium - Muscle Shoals, AL - Between Jan '22 - May '24

• Managed and maintained a diverse portfolio of 15+ Windows servers, ensuring high availability and uptime for critical production applications.
• Resolved and closed an average of 20 customer IT tickets per week, ensuring minimal downtime and maximizing productivity.
• Maximized thin client resource utilization by effectively balancing application loads across 7 Hyper-V host servers, leading to an improvement in system performance and a decrease in reported downtime.
• Created, modified, and audited users, management/security groups, distribution lists, and computers in Active Directory.
• Implemented a plantwide cellular improvement plan for cell booster installation to provide LTE services for better cellular reception for mobile phones and IoT utilization.
• Measured, Pulled and terminated Low voltage cabling, including fusion splicing fiber with Sumitomo fiber termination equipment.
• Migrated multiple terabytes of data collected by our IBA Coil Analysis Servers from several standalone NAS devices to a data center hosted Synology NAS, while also automating all future data to store in the central NAS.
• Imaged, prepared, and delivered Dell laptops and desktops with Windows 10 for business users.

Logistics Management Specialist Intern

U.S. Army Aviation and Missile Command (AMCOM) - Between Aug '21 - Jan '22

• Engaged in comprehensive training on defense acquisition, technical planning, and team leadership, while leading and participating in group simulations focused on Army logistical operations, and effectively communicated tasks and daily schedules with fellow interns.

IT Compliance Intern

Constellium - Muscle Shoals, AL - Between Dec '20 - Aug '21

• Assisted in implementing a streamlined ticketing system, reducing response time and boosting customer satisfaction by 20%, while also developing training and self-help documentation to enhance user understanding and ticket accuracy.
• Coordinated with project managers and subject matter experts to draft disaster recovery/emergency response plan documentation to meet industry compliance standards.